Frequently Asked Questions
Bookings
How do I book a service?
Simply browse our directory, select your preferred professional, and choose an available time slot through our secure booking system.
All payments are non-refundable.
You can give the treatment or service to a friend or family member.
You must inform us as soon as possible of the change of person, and that person must complete a consultation before taking the treatment or service.
You can reschedule your time and date; you must give at least 12 hours' notice, or your service will be cancelled.
It's important to keep the time and date.
For special bookings for family or friends or work colleagues as a gift, send an email with the requirements and date and time, and we will try to accommodate you the best way we can on the date.
If you cant find your booking, email us as soon as possible .
Professionals
Are the professionals verified?
Yes, every professional at Sha Sha London undergoes a rigorous vetting process and interview, including verification of clinical credentials, qualifications, certifications in the UK and professional references.
Everyone is a qualified, licensed professional.
At Sha Sha London we only take on the talented, qualified, licensed professional to provide the very best services for you .
Payments
What payment methods are accepted?
We accept all major credit and debit cards and use secure online payment platforms to ensure seamless transactions.
Have you been charge more than what it is you required email us asap to invesitage
Cancellations
Can I cancel my appointment?
Yes, cancellations can be managed through your dashboard. Please refer to our booking policy for notice periods and potential fees.
Still need help?
Our dedicated support team is available to assist you with any further inquiries regarding our elite professional network.
Still Need Assistance?
Our team is available 24/7 to support your journey.